Security
Security at MotiveIQ
Protecting customer information is central to how MotiveIQ is designed and operated. These are the controls we have in place today — we will continue to invest in security as the platform grows.
Encryption in transit
All data sent between your devices and the Service is encrypted using industry-standard TLS.
Encryption at rest
Stored data is encrypted at rest within our cloud infrastructure.
Secure authentication
Access to the Service is protected through secure authentication and session management.
Role-based permissions
Access to data is governed by role-based permissions, so users only see what they are authorised to see.
Regular backups
Data is backed up regularly to support recovery and protect against data loss.
Cloud infrastructure
The Service runs on established cloud infrastructure providers with strong security practices.
Security monitoring
We monitor the Service for unusual activity and respond to potential security events.
Responsible disclosure
We welcome reports of security vulnerabilities. If you believe you have identified an issue, please contact us.
Our commitment
MotiveIQ is built for professional housebuilders. We understand that customer conversation data is sensitive, and we design the platform with privacy and security in mind from the outset.
We continually review our practices against recognised standards and aim to be transparent about how we protect your data. If you have specific security questions, please contact us.